Effective from: 12 October 2026
These Terms and Conditions apply to services provided by Gill Property Maintenance Services Ltd ("we", "our", or "us") to our customers ("you" or "the client").
By accepting a quotation or booking our services, you agree to these Terms and Conditions, subject to your statutory rights under applicable UK law.
We provide property maintenance and plumbing services, including but not limited to:
All work will be carried out with reasonable care and skill and in accordance with applicable UK regulations.
Initial quotations and estimates are generally provided free of charge where sufficient information is available to assess the work remotely, including photographs, videos or descriptions supplied by the client.
Where an on-site inspection, fault diagnosis, testing or investigation is necessary to establish the nature or extent of the work, an inspection or diagnostic charge may apply.
Any applicable inspection charges will be communicated to the client before the appointment is confirmed.
Unless otherwise stated, estimates are valid for 14 days.
Quotations and estimates are based on the information available at the time. Where additional work, hidden defects or unforeseen circumstances arise, any proposed additional charges will be discussed with the client before the additional work proceeds.
Payment is due upon completion of the work unless otherwise agreed in writing.
We reserve the right to require a deposit before commencing work or ordering materials. The requirement and amount of any deposit will be determined by Gill Property Maintenance Services Ltd, taking into account the nature, value and requirements of the project.
Any deposit required will be communicated and agreed before payment is requested.
Deposits received will be credited towards the final invoice.
Where a booking is cancelled, any refund or deduction from a deposit will be determined by the work already undertaken, materials specifically ordered, reasonable costs incurred and the client's applicable statutory rights.
Accepted payment methods include bank transfer, cash or other methods agreed in advance.
We request at least 2 hours' notice where a client wishes to cancel or reschedule an appointment.
Where insufficient notice is provided, a reasonable cancellation charge may apply if the client was informed of the applicable terms before booking, subject to applicable consumer law.
For qualifying contracts entered into at a distance or away from business premises, consumers may have a statutory 14-day cancellation right, subject to relevant exceptions.
Where the client expressly requests work to begin during an applicable cancellation period, charges for services already provided may apply in accordance with the law. Where the service has been fully performed following the necessary request and acknowledgement, the statutory cancellation right may be lost.
Where urgent repairs fall within a statutory exception, the relevant cancellation provisions will apply.
If we need to cancel or reschedule an appointment, we will notify the client as soon as reasonably possible and offer an alternative appointment.
Nothing in this section affects statutory cancellation or refund rights.
The client must provide safe and reasonable access to the property at the agreed appointment time.
Additional reasonable charges may arise where access restrictions, unsafe conditions or client-caused delays prevent work from proceeding, provided such charges are communicated and agreed where required.
Clients should remove personal belongings from the work area where reasonably practicable.
We provide a 12-month workmanship guarantee on labour carried out by Gill Property Maintenance Services Ltd, commencing from the date of completion.
This guarantee covers defects arising from our workmanship under normal conditions of use.
Parts and materials supplied and installed by us may also be covered by applicable manufacturer or supplier warranties, subject to their respective terms and conditions.
Where a fault concerns a supplied product, we will assist with the appropriate resolution in accordance with our legal obligations and any applicable warranty arrangements.
Our workmanship guarantee does not generally cover faults caused by misuse, accidental damage, unauthorised alterations, unrelated pre-existing defects or normal wear and tear, unless we are otherwise legally responsible.
All guarantees are provided in addition to, and do not replace or restrict, the client's statutory rights under the Consumer Rights Act 2015 or other applicable legislation.
Gill Property Maintenance Services Ltd maintains public liability insurance with a stated cover limit of £5,000,000.
We are not responsible for delays caused by circumstances outside our reasonable control, provided we take reasonable steps to minimise disruption.
We are not responsible for pre-existing faults or defects that are unrelated to our work.
Nothing in these Terms and Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or restricted.
Any limitation of liability is subject to applicable consumer protection legislation and the client's statutory rights.
We operate in accordance with applicable UK health and safety legislation.
Our staff and subcontractors will take reasonable steps to carry out work safely. Where unsafe conditions are identified, work may be suspended until those conditions are adequately addressed.
Where specialist qualifications or certification are required, including gas work, we may engage appropriately qualified and registered subcontractors.
We will coordinate work undertaken by subcontractors engaged by us and remain responsible for fulfilling our contractual obligations to the client, subject to applicable law.
We are committed to addressing complaints fairly and promptly.
Clients are encouraged to contact us as soon as reasonably practicable after identifying any concern about our workmanship, materials or services.
Complaints may be submitted by email or in writing, with relevant details and supporting photographs where appropriate.
We will review the complaint, investigate where necessary and seek a fair resolution in accordance with our contractual obligations and applicable UK consumer law.
Where a defect is attributable to our workmanship and falls within our guarantee or statutory obligations, appropriate remedial action will be arranged.
There is no contractual seven-day deadline for reporting complaints, and nothing in this section limits the client's statutory rights.
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be dealt with by the courts having jurisdiction under applicable law.
Gill Property Maintenance Services Ltd
Trading as Gill Plumbing Services
Telephone: 07960 844375
Email: gillpropmaint@gmail.com
Website: https://gillplumbingservices.co.uk
Gill Plumbing Services is a trading name of Gill Property Maintenance Service Ltd, registered in England and Wales (Company No. 12954966).
Copyright © 2025 GILL PROPERTY MAINTENANCE SERVICE LTD - All Rights Reserved.